1. Warmup
   • Review Vocabulary
   • New vocabulary
     1. Topic
     2. System topic
     3. User topic
     4. Trigger phrase
     5. Tracing
     6. Conversation step
     7. Bot says step
     8. User says step
     9. Conversation
     10. End of conversation step
     11. Escalate step
2. Activity
   • Let’s see what the bot knows what to do already!
   • Try a few other phrases
3. Assessment
   • What did we learn?